The adoption of a quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives.  This workshop provides insights into best-practice business principles that will benefit any organisation in their pursuit of excellence.

The course includes an in-depth review of requirements relating to leadership, internal customers, mutually beneficial relationships, risks and opportunities, change management, PDCA-approach and other management system requirements.

Progress Excellence Approach

  • Practical guidance for implementation of the clauses of the ISO 9001:2015 Standard.
  • Identify key processes and their related inputs and outputs.
  • Determine useful measures that drive business improvement.
  • A gap analysis tool assists companies to determine the aspects that require attention for conformance to the standard.
  • Requirements of the ISO 9001 standard are discussed and dissected clause by clause.

The course will equip delegates with the following:

  • In-depth understanding of the requirements of ISO 9001.
  • Utilise the 7 management principles to drive business excellence.
  • Effectively implement a QMS that will lead to successful certification and business enhancement.
  • Practical application of the standard in your own environment.
  • Ideas on how to obtain buy-in from leaders and engage staff in the quest for quality, internal customer focus and external customer service.
  • Create a project plan for implementation or improvement of the quality management system.

The course is best suited to the following audiences:

  • Quality and Technical Managers
  • Business Owners
  • Process Owners (Department Managers)
  • Project Managers
  • SHEQ/SHERQ Managers

Delegate assessment will be in the form of:

  • Full course attendance
  • Successful completion of an assessment (pass mark 70 %).

What do our delegates say?

“Facilitator was able to transform theory into practicality and reality.  It made the course exciting.”

Nontabeko Gebashe, Nestle

Course Features