The adoption of a quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives. This workshop provides insights into best-practice business principles that will benefit any organisation in their pursuit of excellence.
The course includes an in-depth review of requirements relating to leadership, internal customers, mutually beneficial relationships, risks and opportunities, change management, PDCA-approach and other management system requirements.
Progress Excellence Approach
- Practical guidance for implementation of the clauses of the ISO 9001:2015 Standard.
- Identify key processes and their related inputs and outputs.
- Determine useful measures that drive business improvement.
- A gap analysis tool assists companies to determine the aspects that require attention for conformance to the standard.
- Requirements of the ISO 9001 standard are discussed and dissected clause by clause.
The course will equip delegates with the following:
- In-depth understanding of the requirements of ISO 9001.
- Utilise the 7 management principles to drive business excellence.
- Effectively implement a QMS that will lead to successful certification and business enhancement.
- Practical application of the standard in your own environment.
- Ideas on how to obtain buy-in from leaders and engage staff in the quest for quality, internal customer focus and external customer service.
- Create a project plan for implementation or improvement of the quality management system.
The course is best suited to the following audiences:
- Quality and Technical Managers
- Business Owners
- Process Owners (Department Managers)
- Project Managers
- SHEQ/SHERQ Managers
Delegate assessment will be in the form of:
- Full course attendance
- Successful completion of an assessment (pass mark 70 %).
What do our delegates say?
“Facilitator was able to transform theory into practicality and reality. It made the course exciting.”
Nontabeko Gebashe, Nestle