Understanding and Implementing Quality Management Systems: ISO 9001:2015

Overview

The adoption of a quality management system is a strategic decision for an organization that can help to improve its overall performance and provide a sound basis for sustainable development initiatives.  This workshop provides insights into best-practice business principles that will benefit any organisation in their pursuit of excellence.

The course includes an in-depth review of requirements relating to leadership, internal customers, mutually beneficial relationships, risks and opportunities, change management, PDCA-approach and other management system requirements.

Progress Excellence Approach

• Practical guidance for implementation of the clauses of the ISO 9001:2015 Standard.
• Identify key processes and their related inputs and outputs.
• Determine useful measures that drive business improvement.
• A gap analysis tool assists companies to determine the aspects that require attention for conformance to the standard.
• Requirements of the ISO 9001 standard are discussed and dissected clause by clause.

The course will equip delegates with the following:

• In-depth understanding of the requirements of ISO 9001.
• Utilise the 7 management principles to drive business excellence.
• Effectively implement a QMS that will lead to successful certification and business enhancement.
• Practical application of the standard in your own environment.
• Ideas on how to obtain buy-in from leaders and engage staff in the quest for quality, internal customer focus and external customer service.
• Create a project plan for implementation or improvement of the quality management system.

The course is best suited to the following audiences:

• Quality and Technical Managers
• Business Owners
• Process Owners (Department Managers)
• Project Managers
• SHEQ/SHERQ Managers

Delegate assessment will be in the form of:

• Full course attendance
• Successful completion of an assessment (pass mark 70 %).