Root Cause Analysis Masterclass

Overview

Every food business has problems. The difference between average and excellent sites is not whether problems occur – it is whether the same problems keep coming back. Too many corrective action reports end with “operator retrained”, only for the complaint, the rework or the audit finding to return a few weeks later, costing money, time and customer trust.

This practical, hands-on workshop follows one realistic investigation from the first complaint to the final proof that the problem has been solved. Delegates learn how to choose the problems worth solving, write a sharp problem statement, collect facts instead of opinions, use the fishbone and 5-Why techniques, test whether a root cause really is the root cause, and design strong corrective actions that do not depend on people simply “being more careful”.

Delegates leave with a step-by-step method, tools and templates they can use at work immediately – and the confidence to stop placing band-aids on symptoms and start fixing problems for good.

Progress Excellence Approach

• Discovering the corrective action requirements from various international standards.
• Utilising data within the organisation to identify needs for corrective actions.
• Identifying the stakeholders within the corrective actions system and how to select the best team for problem-solving.
• Identification and use of various problem-solving techniques and practical activities related to using the techniques.
• Discovering the mistakes made during root cause analysis and understanding how to prevent them.
• How to determine the effectiveness of corrective actions.

The course will equip delegates with the following:

• Knowledge on the requirements for corrective actions and the purpose thereof.
• Understand how to use data within the organisation in such a way that they can provide trends.
• Understand how to use various problem-solving techniques in order to solve problems effectively.
• Practically solve problems.

The course is best suited to the following audiences:

• Quality/Technical Manager
• Department Managers from any department, e.g. Engineering, Quality, Production, Logistics, Procurement, R&D/NPD
• Supervisors from any department
• Any staff members who will be involved in problem-solving.

Delegate assessment will be in the form of:

• Full course attendance
• Successful completion of an assessment (pass mark 70%).