Understanding Quality Management Systems: ISO 9001:2015
PLEASE NOTE THAT THIS COURSE IS AN EXCLUSIVELY ON-SITE WORKSHOP (For 6 delegates or more)
Overview
Without satisfied customers, an organisation cannot survive. ISO 9001 provides a tool that can be utilised to enhance and support business processes in such a way that will ensure customer satisfaction. As relevant for any Standard, buy-in from all levels within the organisation is required to ensure that a sustainable system that can make a difference to the business can be implemented. This course will benefit staff who has not had any prior formal exposure to ISO9001 and will clearly explain the purpose of this Standard, as well as the requirements in a practical manner.
The Progress Excellence Approach
- The course provides a broad overview of quality management and how it can be used to improve business processes.
- Requirements of the ISO 9001 standard are discussed and dissected clause by clause.
- Effective change management is practically explained.
Who should attend?
Managers and Supervisors of any function/department within the organisation
Entry requirements
Delegates must have an understanding of business processes and experience in the business environment.
Assessment
- An assignment is due after completion of this course.
- A pass mark of 70% is required for the assignment and full attendance of the course for a certificate to be issued.
Duration of the course
1 day
Course code
Course 23
Outcomes
The course material will equip delegates with the following:
- Understanding of the requirements of ISO 9001.
- Utilise the 7 management principles to ensure business excellence.
- Effectively implement a QMS that will lead to successful certification and business enhancement.
- Practical application of the standard in your own environment.
- Implement ISO 9001:2015 in the delegate’s department
- Improve the overall effectiveness of the quality management system.
Each delegate receives
- A full colour delegate manual
- Implementation plan template
Registration
Click here to register or e-mail info@progress-excellence.co.za to obtain more information.