Quality Management

An effective quality management system can only reach its full potential if top management commitment is evident. This course is aimed to ensure buy-in from top management in order to support the effective implementation of the quality management system.

Without satisfied customers, an organisation cannot survive. ISO 9001 provides a tool that can be utilised to enhance and support business processes in such a way that will ensure customer satisfaction.

ISO9001:2008 was revised and the new version, ISO9001:2015 published. Certified companies must convert their current systems to incorporate the requirements of the new Standard. This workshop highlights the differences between the Standards clause-by-clause, and will enable delegates to identify the aspects that have to be amended in order to conform to the new requirements.

Without satisfied customers, an organisation cannot survive. ISO 9001 provides a tool that can be utilised to enhance and support business processes in such a way that will ensure customer satisfaction.

An effective internal audit system is a fundamental requirement of the quality management system. This workshop covers the requirements from ISO 9001:2015 from an auditing perspective as well as the principles of internal auditing – just what you need to conduct internal audits that add value to your organisation. Practical examples and activities develop confidence and a positive attitude when conducting internal audits.